Refund Policy

For Orders with Incorrect or Incomplete Addresses

We cannot offer a refund for an order that was unable to be delivered if you did not provide us with your full address (including apartment number if applicable).

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.

If you're not 100% satisfied with your purchase, please contact us at support@naturalbatana.com to request a refund.

To start a refund, you can contact us at support@naturalbatana.com.

You can always contact us for any refund questions at support@naturalbatana.com.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Concerns: We offer partial and full refunds for customers who are unable to wait for delivery due to elongated shipping times. If you believe your order is eligible for this, please don't hesitate to contact support@naturalbatana.com.