FAQs

General Inquiries

      1. Different Packaging?
        You might have noticed that your bottle or box looks different from the photo. That's because we've upgraded our packaging to the 'Carvenchy Natural Hair Growth Oil'. Same great product, just a new look! If you have any questions or concerns, feel free to reach out to us at support@naturalbatana.com.
      2. Shipping Details:
        Your order typically ships within 1-3 days, and you'll receive a tracking number via email. Please allow up to 15 days for delivery, as we ship directly from our manufacturer to reduce our eco footprint.
      3. Tracking and Confirmation:
        If you haven't received your tracking number or confirmation email, please check your promotions, social, and spam folders. If you still can't find it, don't hesitate to contact us at support@naturalbatana.com.
      4. Returns and Order Changes:
        Refer to our returns policy to see if your order is eligible for return or exchange. For order changes or cancellations, reach out to us as soon as possible at support@naturalbatana.com.

Hair Care Queries:

      1. Safe for Pregnancy and Breastfeeding:
        Consult your obstetrician for personalized advice. While our product is vegan and natural, it's always best to ensure safety during pregnancy or breastfeeding.
      2. Suitable for Men:
        Absolutely! Our hair oil is suitable for men and has been effective for many.
      3. Compatibility with Colored/Processed Hair:
        Yes, our oil works regardless of hair treatments. It operates at the follicle level, providing nourishment for healthy growth.
      4. Application Method:
        Apply a few drops directly to the scalp, massaging gently with fingertips or a scalp massager. For best results, use daily on a clean scalp.
      5. Duration of Use:
        Results typically appear after 2-4 months of consistent daily use.
      6. Sensitive Skin Concerns:
        While our products are natural, it's wise to conduct a patch test if you have sensitive skin. Apply a small amount to your inner arm to check for any reactions.
      7. Dealing with Dandruff:
        Our oil can help with dandruff when applied regularly to a clean scalp. Massage gently to enhance circulation and penetration.